Conditions of carriage.
A summary in plain language. The full conditions of carriage are available on request. Last updated 14 March 2026.
International carriage is subject to the Montreal Convention and, where applicable, EU Regulation 261/2004. Liability for delay, damage, or loss of baggage follows those instruments and the limits printed on your ticket. Applicable tariffs and fare rules are incorporated into your contract of carriage at purchase.
- 01
Your ticket
Your ticket is a contract between you and FlyLo Airlines, Inc., with principal offices in San Francisco. Fares, baggage and change rules are fixed at booking, with no hidden fees.
- 02
Baggage
One checked bag up to 23 kg and one carry-on up to 8 kg are included in every fare. Fragile and sporting equipment should be declared in advance.
- 03
Changes & cancellations
All fares may be changed or cancelled up to 24 hours before departure, at no charge, for a credit valid for 24 months. Refunds are available on refundable fares.
- 04
Irregular operations
If we cancel or delay your flight by more than three hours for reasons within our control, we will rebook, refund, or compensate you under EU 261/2004 and the Montreal Convention, whichever is greater.
- 05
Conduct
Quiet aircraft rely on mutual courtesy. We ask that you keep your voice low on the phone, and that you let the cabin crew do their work.