Conditions of carriage.
A summary in plain language. The full conditions of carriage are available on request. Last updated 14 March 2026.
- 01
Your ticket
Your ticket is a contract between you and FlyLo Airlines SA, registered in Zürich. Fares, baggage and change rules are fixed at booking, with no hidden fees.
- 02
Baggage
One checked bag up to 23 kg and one carry-on up to 8 kg are included in every fare. Fragile and sporting equipment should be declared in advance.
- 03
Changes & cancellations
All fares may be changed or cancelled up to 24 hours before departure, at no charge, for a credit valid for 24 months. Refunds are available on refundable fares.
- 04
Irregular operations
If we cancel or delay your flight by more than three hours for reasons within our control, we will rebook, refund, or compensate you under EU 261/2004 and the Montreal Convention, whichever is greater.
- 05
Conduct
Quiet aircraft rely on mutual courtesy. We ask that you keep your voice low on the phone, and that you let the cabin crew do their work.